Support

Orders

• What is the current status of my order?

  To view the most up-to-date information on your order or track your delivery, please log in to your account. We will also send you an email once your order has been accepted and once it has shipped, containing estimated availability and delivery times.

• What countries do you ship to?

  All NUIO products are currently only available in the United States. However, we are rapidly expanding the list of countries we ship to. If you would like to be notified when we are shipping to your country, please select your country and provide your email address below and we will inform you when we are shipping to your country.

  Select Country^* United States Canada Mexico United Kingdom Germany France Italy Spain Netherlands Sweden Poland China Japan South Korea India Australia Taiwan Brazil Argentina United Arab Emirates (UAE) Saudi Arabia South Africa

  Please select a country.

  Your email address ^*

  Please enter a valid email address.

  Notify Me

  Thanks for your request

  Your request has been submitted. We’ll notify you once we are shipping to your country.

• Having problems receiving your order?

  Log in to your account on our website www.hellonuio.com to see the status of your order. Also, you should receive emails from us with your order information and, if your order has shipped, the tracking number. Still have a problem? Please contact our support team (support@hellonuio.com).

Warranty & Returns

• What is your return policy?

  You may return NUIO products within 30 days of your purchase date. Please see our Product Return Policy for details.

• What kind of warranty do you offer on your products?

  At NUIO, we believe in creating quality products. It’s at the center of everything we do. We offer a 1 Year manufacturer’s warranty against defects in materials and workmanship. For more information, please view our Limited Product Warranty Policy.

• Where is my serial number?

  The serial number for your keyboard or trackpad is located on the bottom case. You may also find the serial number inside the NUIO App when you select your keyboard or trackpad from the home screen.

Travel

• Can the products be brought on an airplane?

  Yes, all NUIO products can be brought on a plane.

• Can the products be put into checked luggage?

  Yes, all NUIO products can be put into checked luggage.

• Can the products be shipped?

  Yes, all NUIO products can be shipped via USPS, FedEx and UPS.

Multiple Devices

• Does the Keyboard and Trackpad allow for Multi-device switching?

  Yes, both the Flow Keyboard and Flow Trackpad can each be paired with up to 3 devices.

Sustainability

• Are the products recyclable?

  Our products are recyclable. For example, the enclosure of our keyboard and trackpad are made of aluminum that can be recycled.

• Is your packaging recyclable?

  Yes, our packaging is recyclable.

• Why is your packaging so minimal?

  We purposefully designed our packaging to be minimal in order to reduce our environmental footprint. For example, our Keyboard and Trackpad product come with their own case, creating purposeful packaging that not only protects during shipping, but can be used to carry your NUIO products when on the go.

• Is real leather used in any of the NUIO products?

  No, leather is NOT used in the production of our products.

Flow System

• Which products make the best System?

  We have designed a modular system of components that can be combined based on your personal preferences. A good base system is a simple pairing of the NUIO Flow Keyboard and Flow Trackpad. Take it to the next level by adding precise positioning with our Deskpad and the premium comfort of our Wristpads. Finally, you can incorporate more angle and positioning options by adding the NUIO Stands which allow you effortlessly move the Keyboard and Trackpad into your comfort zone.

• Do I need to use all NUIO products to make a “System”?

  No, you do not need to exclusively use NUIO products in your work space. The NUIO Flow Keyboard and Flow Trackpad are designed to stand alone, but work best when used together.

• Can I use my own mouse or trackpad with the NUIO keyboard?

  Yes, you can use any mouse or trackpad with the Flow Keyboard. The Flow Keyboard is designed to stand alone, but works best when used together with other NUIO products.

Flow Keyboard

General

• Does the keyboard have mechanical keys?

  No, the NUIO Flow Keyboard does not use mechanical keys.

• Can you customize the keys?

  A limited amount of key customization can be done through the operating system on your device.

• What layout does the keyboard use?

  The keyboard uses a standard QWERTY layout.The keyboard design provides a unique radial and dimensional layout putting most keys closer to where your fingers naturally fall.

• What key mechanism does the keyboard use?

  The NUIO keyboard uses a scissor mechanism for each key.

• Does the Flow Keyboard for Windows/Dual OS have different legends?

  Yes, the Flow Keyboard for Windows does have it's own custom keycaps set. Here's what it looks like:

  

Connectivity

• How do I connect the NUIO Flow Keyboard to my device?

  The NUIO Flow Keyboard is easy to set up. Just turn on the power, then simply pair it to your device by using the Bluetooth menu. See the User Guides for more details.

• How do I unpair the Flow Keyboard from my device?

  Press the Bluetooth key to pair or unpair the NUIO Keyboard from your device for each channel position of the On/Off Switch. See the User Guides for more details.

• Will Keyboard operate with just the USB-C cable as a connection & Bluetooth turned off?

  No, the Flow Keyboard will not operate with Bluetooth turned off. The provided USB-C cable only supports power and does not transfer data from the Keyboard to the host device.

• What is the Bluetooth range of the Flow Keyboard?

  In clear space, the NUIO Flow Keyboard can connect up to a range of around 30 feet. Obstructions, like walls or other objects, between the Keyboard and the host device will cause the connection range to be a shorter distance.

• Why does my keyboard lose connection when I use multiple Bluetooth devices?

  Our keyboard is fully compliant with Bluetooth SIG (BTSIG) standards, and we’ve implemented our Bluetooth stack as closely to the standard as possible. However, when using multiple Bluetooth keyboards or peripherals simultaneously, there is a possibility that our keyboard may lose connection.

  This issue is particularly common with macOS, which actively manages the list of connected Bluetooth devices and tends to prioritize Apple peripherals like the Magic Keyboard or Magic Trackpad. If you’re using our keyboard alongside these Apple devices, macOS may “favor” the Apple peripherals and deprioritize our keyboard, causing it to disconnect.

  Rest assured, this behavior is a limitation of how macOS manages Bluetooth devices and is not a result of any non-compliance on our part. For the best experience, we recommend minimizing the number of active Bluetooth keyboards or peripherals connected to your Mac at the same time.

Tech Requirements

• What OS can I use the Flow Keyboard with?

  The Flow Keyboard works with Mac and Windows. More specifically:

  • Bluetooth-enabled Mac computer with M acOS 14.7 or later
  • Bluetooth-enabled PC with Windows 11 or later

Battery and Charging

• How do I charge the Flow Keyboard?

  To charge your Flow Keyboard, use the supplied USB-C cable to connect both sides of the Flow Keyboard to the USB-C port on your computer. For more details, please see the User Guides.

• How long does it take to charge?

  The charge time for the Flow Keyboard can vary based on a variety of factors. Also the right and left sides will likely have different levels of battery when you begin charging. We recommend charging your Flow keyboard overnight to bring it to 100% battery charge.

• How long does the battery last per charge?

  The Flow Keyboard can last up to 15 days on a full charge with normal usage, including some backlight use.

• How much battery do I have left?

  There are two ways to see how much battery life you have left on your Flow Keyboard.

  1) Look at Bluetooth menu on the OS of your device to see the remaining charge on each half of the Keyboard.

  2) If not actively using the Keyboard on a device, you can view remaining battery life by pressing the Battery Indicator button on the bottom of the right and left Keyboard. Please note that each half of the keyboard may have different battery levels.

  • 0 Lights = 0% charged
  • 1 light = 1% - 20% charged
  • 2 lights = 21-40%
  • 3 lights = 40-60%
  • 4 lights = 60-80%
  • 5 lights = 80-100%

  Please see the User Guides for full details

• Will charging work with any USB-C cable?

  Yes, any USB-C cable can be used to charge the Flow Keyboard.

• What can I use to charge my Flow Keyboard?

  To charge your Flow Keyboard, use a USB-C power supply. Apple computers work great, but if you’re using a third-party charger and notice any charging issues, make sure you’re plugged into a dedicated charger, not a USB hub.

• Can you operate the Flow Keyboard while charging?

  Yes, you can operate the Keyboard while charging it.

Backlighting

• Does the Flow Keyboard have backlighting?

  Yes, the Flow Keyboard has backlit keys for working in low-light or no-light environments.

• How do I turn on and adjust the Keyboard backlighting?

  Press the F4 key to turn the keyboard backlight on. You can adjust the brightness keyboard backlight incrementally by using the F3 and F4 keys. Use the F4 key to increase brightness and use F3 to reduce brightness and turn off the backlight. See more details in the User Guides.

• Are you able to change backlight color?

  No, the color of the backlight cannot be changed.

Language Support

• What languages does the Flow Keyboard support?

  The Flow Keyboard is currently only available with US English key legends. However, we are rapidly expanding the languages we support. If you would like to be updated when we support a specific language, please provide your language preference and email address below and we will keep you informed as it becomes available.

  Language^* Choose language Arabic British English Chinese (Pinyin) Chinese (Zhuyin) Danish French German Italian Japanese Korean Portuguese Russian Spanish (Latin America) Spanish Swiss Ukranian

  Please select a language.

  Your email address ^*

  Please select a language.

  Submit

  Thanks for your request

  Your request has been submitted. We’ll notify you as new languages become available.

Privacy

• Does the Keyboard store or transmit the information that you type?

  We strongly believe in the right to privacy. As such, the NUIO Flow Keyboard does not store or transmit the information that you type. For additional details about privacy, please see our Privacy Policy.

Repair

• What is the lifetime of the internal battery?

  The minimum lifetime of the Keyboard batteries is 2 years.

• Is the battery user replaceable?

  No, the battery for the Flow Keyboard is not user replaceable.

  We believe the battery will last the lifetime of the product. However, if the battery does fail within the first 2 years, it will be replaced for free. After that, the battery can be replaced for a nominal replacement charge. Please contact us for full details.

• Are key caps replaceable?

  Yes, the keycaps are replaceable. Please contact us (support@hellonuio.com) to purchase a new keycaps set.

Flow Trackpad

General

• Can I use my own trackpad or mouse with the Flow Keyboard?

  Yes, you can use your own trackpad or mouse with the NUIO Flow Keyboard. However, the Flow Trackpad is designed to seamlessly work together with the NUIO Keyboard and certain functionality may be lost when using another trackpad or mouse.

• Does the Flow Trackpad support gestures?

  Yes, the Flow Trackpad supports gestures and full gestures can be seen when you click on the Flow Trackpad in the NUIO App.

• Does the Trackpad support deep-press?

  No, the NUIO Flow Trackpad does not support deep-press.

• Does the Trackpad fit into the case for the Flow Keyboard?

  No, the Flow Trackpad does not fit into the NUIO Keyboard carrying case. However, the Flow Trackpad comes with it's own carrying case.

Connectivity

• How do I connect the Flow Trackpad to my device?

  The NUIO Flow Trackpad is easy to set up. Just turn on the power and connect it to your device by using the operating system’s Bluetooth menu. See our User Guides for full details.

• How do I disconnect the Trackpad from my device?

  You can disconnect the NUIO Flow Trackpad from your device through the Bluetooth menu of your operating system. Alternatively, you can press the Bluetooth button on your Flow Trackpad to disconnect it from your computer. See our User Guides for full details.

• Will the Flow Trackpad operate with just the USB-C cable as a connection & Bluetooth turned off?

  No, the Flow Trackpad will not operate when Bluetooth is turned off. The provided USB-C cable only supports power and does not transfer data from the Trackpad to the host device.

• What is the Bluetooth range of the Flow Trackpad?

  In clear space, the NUIO Flow Trackpad can connect up to a range of around 30 feet. Obstructions, like walls or other objects, between the Trackpad and the host device will cause the connection range to be a shorter distance.

Tech Requirements

• What OS can I use the Flow Trackpad with?

  The Flow Keyboard works with Mac and Windows. Specific system compatibility:

  • Bluetooth-enabled Mac computer with MacOS 14.7 or later
  • Bluetooth-enabled PC with Windows 11 or later

Battery & Charging

• How do I charge the Flow Trackpad?

  Charge your Flow Trackpad by connecting the supplied USB-C cable to your computer’s USB-C port.

• How long does the Flow Trackpad last on a full charge?

  The Flow Trackpad can last up to 5 days on a full charge with normal usage.

• How much battery do I have left?

  There are two ways to see how much battery life you have left on your Flow Trackpad.

  1) Look at Bluetooth menu on the OS of your device to see the remaining charge on the Trackpad.

  2) If not actively using the Trackpad on a device, you can view remaining battery life by pressing the Battery Indicator button on the bottom of the Trackpad.

  • 0 Lights = 0% charged
  • 1 light = 1% - 20% charged
  • 2 lights = 21-40%
  • 3 lights = 40-60%
  • 4 lights = 60-80%
  • 5 lights = 80-100%

  Please see the User Guides for full details"

• Will charging work with any USB-C cable?

  Yes, any USB-C cable can be used to charge the Flow Trackpad.

• What can I use to charge my Flow Trackpad?

  To charge your Flow Trackpad, use a USB-C power supply. Apple computers work great, but if you’re using a third-party charger and notice any charging issues, make sure you’re plugged into a dedicated charger, not a USB hub.

• Can you operate the Trackpad while charging?

  Yes, you can operate the Flow Trackpad while charging it.

Backlighting

• Does the Flow Trackpad have backlighting?

  Yes, the Flow Trackpad has backlighting for working in low-light to no-light environments.

• How do I turn on and adjust the trackpad backlighting?

  Press the F4 key on your NUIO Flow Keyboard to turn on the backlight for the Flow Trackpad.

  You can adjust the brightness of the Trackpad backlight incrementally by using the F3 and F4 keys on your NUIO Flow Keyboard. Use the F4 key on your to increase brightness and use F3 to reduce brightness and turn off the backlight.

  Note: Flow Trackpad backlighting will only work in conjunction with the NUIO Flow Keyboard.

Repair

• What is the lifetime of the internal battery?

  The minimum life of the Trackpad battery is 2 years.

• Is the Trackpad battery user replaceable?

  No, the battery for the Flow Trackpad is not user replaceable.

  We believe the battery will last the lifetime of the product. However, if the battery does fail within the first 2 years, it will be replaced for free. After that, the battery can be replaced for a nominal replacement charge. Please contact us for full details.

NUIO Deskpad

General

• Is the Deskpad foldable or rollable?

  No, the NUIO Deskpad is not foldable or rollable. The Deskpad is rigid which creating a stable working platform.

• Can you position the Flow Keyboard anywhere on the Deskpad?

  Yes, the Flow Keyboard can be positioned anywhere on the Deskpad, even when using the NUIO Stands.

Maintenance & Cleaning

• Is the Deskpad water resistant?

  Yes, the Deskpad is water resistant, but not waterproof. It should not be submerged in liquid of any kind.

• Is the Deskpad stain resistant?

  Yes, the Deskpad is stain resistant.

• Is the Deskpad cleanable?

  Yes, you may clean the Deskpad with a damp cloth.

NUIO Stands

• Are the Stands easy to move?

  Yes, you can simply adjust the angle of the NUIO Stands by applying gentle pressure in the direction you would like the Flow Keyboard or Flow Trackpad to move.

• How do the Stands hold position?

  The NUIO Stands hold automatically, keeping your Flow Keyboard or Flow Trackpad in the desired position.

• Do NUIO Stands only tilt on one axis?

  No, the NUIO stands allow multi-axis movement allowing you to move the Flow Keyboard or Flow Trackpad in any direction you wish.

• Can you use the Stands with the Flow Trackpad?

  Yes, NUIO Stands work with both the Flow Keyboard and the Flow Trackpad. The Stands can be mounted on one of two mounting points on the Keyboard and a single mounting point on the Trackpad. See the User Guide for NUIO Stands for full details.

NUIO Wristpads

General

• How do NUIO Wristpads feel?

  The NUIO Wristpads are designed with premium comfort in mind. They are filled with a proprietary material designed to adjust to the contours of your hand while providing support for your wrists.

Maintenance & Cleaning

• Are the Wristpads water resistant?

  Yes, the Wristpads are water resistant, but not waterproof. They should not be submerged in liquid of any kind.

• Are the Wristpads stain resistant?

  Yes, the Wristpads are stain resistant.

• Are the Wristpads cleanable?

  Yes, you may clean the Wristpads with a damp cloth.