FAQs
What is an HSA/FSA account?
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) let you set aside pre-tax dollars for qualified health expenses. Because the money is never taxed, spending it on eligible products saves qualified customers an average of 30%* compared with paying out of pocket.
What is Truemed?
Truemed is a payment integration that enables qualified customers to use HSA/FSA funds on products that help treat, mitigate, or prevent health conditions. Truemed partners with independent licensed practitioners to issue Letters of Medical Necessity where appropriate.
How do I qualify?
During checkout you’ll complete a short health survey. An independent licensed practitioner reviews your responses and, if you qualify, issues a Letter of Medical Necessity that makes your purchase eligible through your HSA/FSA.
I don’t see Truemed at checkout. Where is it?
Truemed appears under payment methods in standard checkout. It isn’t available inside Shop Pay, Apple Pay, or Google Pay. If one of those opened, choose “Pay another way” or close it and use the Check Out button from your bag.
What if I don’t have my HSA/FSA card at checkout?
You can pay with a regular credit or debit card through Truemed at checkout, then submit your itemized receipt and Letter of Medical Necessity to your plan administrator for reimbursement.
What if I don’t have enough funds to cover the full purchase?
Most administrators allow you to split payment: use your remaining HSA/FSA balance and pay the difference with a personal card, or pay in full now and submit for partial reimbursement. Check with your plan administrator for specifics.
What if my HSA/FSA payment is rejected by my administrator?
Contact Truemed’s support team at support@truemed.com. They’ll help you resolve it with your administrator or process the payment another way. Some administrators require the itemized receipt and Letter of Medical Necessity to be submitted manually.
Can I apply HSA/FSA funds to a past NUIO purchase?
Reimbursement of past purchases depends on your plan administrator’s rules. If you qualify through Truemed, you can submit your Letter of Medical Necessity with your original receipt and request reimbursement.
Does my Letter of Medical Necessity cover future purchases?
A Letter of Medical Necessity is typically valid for 12 months and may cover later purchases of eligible items in the same category, such as adding the Flow Trackpad or Wristpads. Eligibility and reimbursement decisions rest with the practitioner and your plan administrator.
Is my health information shared with NUIO?
No. Your health survey is handled by Truemed and its independent practitioners under their privacy terms. NUIO never sees it.
When do FSA funds expire?
For most plans, FSA funds expire December 31; check your plan’s deadline. HSA funds don’t expire.
What if I don’t have an HSA/FSA account?
Truemed is only available to US customers with an HSA or FSA account. If you don’t have one, check with your employer’s HR or benefits department about enrollment, typically during open enrollment. Truemed can’t help customers open or fund an account.
Can I return a product I bought with HSA/FSA funds?
Yes. Our 30-day return policy applies to every NUIO order, and a Truemed order is refunded through Truemed to the card you paid with. Return shipping is the customer’s responsibility. Full policy: hellonuio.com/pages/returns.
What if I don’t qualify?
You aren’t charged through Truemed, and you can return to your NUIO checkout and pay with any other method. Our 30-day return policy applies either way.
